Returns & Exchanges
We stand behind every product we make. If something isn't right, we're here to help.
At a Glance
Return Window
You have 30 days from the date of delivery to request a return or exchange. Items returned after 30 days are not eligible for a refund or replacement.
What Can Be Returned
To be eligible for a return, items must meet the following conditions:
- Unused and in original, unopened packaging
- Accompanied by a receipt or proof of purchase
- Returned within 30 days of delivery
The following items are not eligible for return:
- Gift cards
- Discounted or sale items
How Refunds Work
Once we receive your return and complete our inspection, we will notify you by email with the status of your refund.
If your return is approved, the refund will be applied to your original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
If you have not received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at care@littledropsofwater.com and we will investigate.
Damaged or Defective Items
If your order arrives damaged or defective, we will send a replacement at no cost to you, including free return shipping. To initiate a claim, follow these steps:
Gift Returns
If the item was marked as a gift at the time of purchase and shipped directly to the recipient, we will issue a store credit to the recipient upon receiving and approving the return.
If the item was not marked as a gift, or was shipped to the original purchaser before being gifted, the refund will be issued to the original purchaser's payment method.
Return Shipping
Who covers the cost of return shipping depends on the reason for the return:
| Reason | Return Shipping Cost |
|---|---|
| Damaged or defective item | We cover it (prepaid label provided) |
| Wrong item shipped | We cover it (prepaid label provided) |
| Change of mind / no longer needed | Customer responsibility (non-refundable) |
| Order originally qualified for free shipping | Original shipping cost may be deducted from refund |
For returns valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of items sent without tracking.
Start a Return or Exchange
Complete the form below and our team will review your request within one business day.