1. Who We Are & Contact

Little Drops of Water USA LLC
2501 Chatham Rd Ste N, Springfield, IL 62704, United States
Email: care@littledropsofwater.com

2. What We Collect

We collect the following categories of personal information when you interact with our website, place an order, or communicate with us:

• Identifiers & contact information: Name, email address, phone number, billing and shipping address.
• Order & payment data: Order details and totals. Payment card data is securely tokenized and processed by our payment providers. We do not store full card numbers.
• Device & browsing data: IP address, device and browser type, pages viewed, referring URLs, and approximate geographic location.
• Communications: Messages you send to us via email, contact forms, or customer support channels.
• Social & user-generated content: Profile information you choose to share through social widgets or reviews, if applicable.
• SMS data (if opted in): Mobile number and message content necessary to provide the SMS service.

3. How We Use Your Information

• Order fulfillment & customer service: Processing orders, shipping, handling returns, and responding to inquiries.
• Store operations & security: Fraud prevention, troubleshooting, and maintaining the security of our website.
• Personalization & improvement: Enhancing your shopping experience and improving product discovery.
• Communications: Sending order confirmations, shipping updates, and — with your consent where required — information about new products and offers.

4. Shopify & Service Providers

Our store is hosted on Shopify, which securely processes data on our behalf. For details about how Shopify handles data, see Shopify's Privacy Policy and Shopify's Cookie Policy.

We also share limited data with payment processors, shipping carriers, analytics services, and advertising partners so they can perform their services on our behalf. We require all service providers to protect your data and use it only for the contracted purpose.

5. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Essential functionality: Cart, checkout, and security features that make the site work.
• Performance & analytics: Understanding how visitors use our site so we can improve it.
• Advertising & personalization: Showing relevant products and ads where permitted.

You can control cookies through your browser settings and, where available, our cookie preferences tool. For details on Shopify's cookie categories, see Shopify's Cookie Policy.

6. Your Privacy Rights

California residents (CCPA/CPRA):

Use our Do Not Sell or Share link or contact us to submit requests. Authorized agents may act on your behalf.

Other U.S. states: Where state law provides similar privacy rights, we will honor them in accordance with applicable requirements.

EU/UK residents (GDPR): You have the right to access, rectification, erasure, restriction, portability, and objection. Transfers outside your region occur via Shopify and other providers using appropriate safeguards.

Legal basis for processing:

How to exercise your rights: Email care@littledropsofwater.com or use available web forms and links (e.g., cookie preferences, Do Not Sell/Share). We will verify your request consistent with applicable laws.

7. SMS Terms & Opt-Out

If you opt into our SMS service, we may send you order updates and promotional offers. You can opt out at any time by replying STOP (or similar phrases). We process opt-out requests within 10 business days and identify all messages as from Little Drops of Water.

Message and data rates may apply. Quiet hours are observed per applicable rules.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, such as fulfilling orders, maintaining records for tax and accounting purposes, and complying with legal obligations. After that period, we securely delete or anonymize the data unless a longer retention period is required by law.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. Payment data is processed by PCI-DSS compliant providers, and we never store full card numbers in our systems.

10. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.